Mika+ – Terms of Use, Withdrawal & Refunds

1. Provider & Contact

Your contracting party for the purchase of Mika+ and the responsible provider is:

• Katarina Živković, sole proprietor (micro-enterprise)
• Im Paradies 23, 63853 Mömlingen, Germany
• E-mail: info@mika-autism.com (German/English) or info@mika-autizam.rs (Serbian/Croatian/Bosnian/Montenegrin)

Mika+ is offered under the brands “Mika Autism” (mika-autism.com) and “Mika Autizam” (mika-autizam.rs). All further statutory disclosures – in particular details of the tax number and VAT status – can be found in the Legal Notice (Impressum) on mika-autism.com and in the Impresum on mika-autizam.rs; those disclosures form part of these Terms of Use. The fastest way to reach us is by e-mail: we usually answer enquiries within two working days – in German, Serbian or English.

2. What Mika+ Is – and What It Is Not

Mika+ is an optional, paid additional section of the free app “Mika Wegweiser” / “Mika Vodič”. Mika+ consists exclusively of digital content: a mini-course, stories, a 7-day programme, letters and the Compass.

The following applies: one-time purchase. No subscription, no automatic renewal, no follow-up costs. Access is unlimited in time and tied to the app on your device (unlocked by code, see Section 3).

Technical requirements and compatibility: Mika+ runs within the “Mika Wegweiser” / “Mika Vodič” app. The app is a web app (PWA) and works on common smartphones, tablets and computers (Android, iOS/iPadOS, Windows, macOS) in an up-to-date browser (e.g. Chrome, Safari, Firefox, Edge); the current version of the app applies in each case. An internet connection is required to access the app and for the one-time activation by code; after activation, the Mika+ content can generally also be used on the activated device without an internet connection. No special hardware or software is required beyond this.

What remains free of charge permanently: All essential information in the app – in particular on rights, deadlines, emergencies and points of contact – remains permanently and fully free of charge for all users. Purchasing Mika+ is at no time a prerequisite for this. Mika+ unlocks in-depth orientation and experience-based knowledge only.

What Mika+ is not: The Mika+ content is not medical, therapeutic, psychological or legal advice, not a diagnostic service and not therapy; it does not replace examination, treatment or advice by appropriately qualified professionals. No promises of cure or success are made. For health-related or legal questions, please consult doctors, therapists or lawyers – and in emergencies, contact your local emergency services.

3. Price, Payment, Activation (by Code)

Mika+ is offered as a one-time purchase at the following final prices (for the provider’s VAT status, see also the Impressum/Impresum):

Introductory price: €19.99 — a one-time purchase. The regular price after the introductory phase is €29.99. In the Mika Vodič app (all Vodič countries: Serbia, Croatia, Bosnia and Herzegovina, Montenegro, North Macedonia), the introductory price is €9.99; the regular price after the introductory phase there is €19.99. The price shown at checkout always applies; no crossed-out comparison price is advertised.

All prices are final prices; owing to the German small-business rule (Section 19 of the German VAT Act – UStG), no VAT is shown. The price that is decisive is always the price displayed to you at the time of purchase. There are no shipping costs and no follow-up costs. Any fees charged by your bank or payment service provider (e.g. for currency conversion or cross-border payments) are outside the provider’s control and are borne by the buyer.

Payment: Payment is made via an external payment link of the payment service provider Stripe or PayPal. The payment methods available there (e.g. card, PayPal account) are shown to you during the payment process; the terms of the respective payment service provider apply in addition. The provider itself stores no complete payment data; payment processing is handled entirely by the respective payment service provider (see Section 9).

Activation by code: After receipt of payment you will receive a personal activation code by e-mail to the e-mail address you provided at purchase – usually immediately, and at the latest within 48 hours of receipt of payment. Dispatch of the code presupposes the consent to immediate performance that you declare during the ordering process (Section 4). You enter this code in the “Mika Wegweiser” / “Mika Vodič” app; Mika+ is then permanently unlocked on that device. The code entitles you to a single activation; please treat it confidentially and keep the code e-mail. If you do not receive the code within the period applicable to you, please first check your spam folder and otherwise write to info@mika-autism.com or info@mika-autizam.rs – you will then promptly receive a new code or, at your choice, a refund of the purchase price.

4. Conclusion of Contract & Access

The presentation of Mika+ in the app and on the website is not a binding offer but an invitation to place an order. The ordering process is as follows:

• You select Mika+ in the app or on the website; before ordering, you are shown the main characteristics of the content, the total price, the type of purchase (one-time purchase, access unlimited in time) and these terms. You can review and correct your entries at any time before submitting.
• Before being redirected to the payment link, you declare – via a mandatory checkbox that is not pre-ticked – your express consent that provision of the content will begin immediately, before expiry of the withdrawal (cancellation) period, and at the same time confirm your acknowledgement that your right of withdrawal expires once provision begins (Section 356 (5) BGB). Without this confirmation, the purchase cannot be initiated. For buyers outside the EU, the more favourable rule in Section 5 remains unaffected: the right of cancellation or withdrawal expires only upon redemption of the code.
• You place your binding order by initiating the payment process with Stripe or PayPal via the final button, which is clearly legible and labelled with the words “order with obligation to pay” or equivalent unambiguous wording (such as “Buy and pay”; in the Serbian version “poruči uz obavezu plaćanja”, in the German version “zahlungspflichtig bestellen”), so that your obligation to pay is unmistakably clear (Section 312j(3) of the German Civil Code (BGB); for Austria, Section 8 FAGG; for Croatia, the EU-harmonised provisions of the Zakon o zaštiti potrošača; for Serbia, the corresponding provision of the Zakon o zaštiti potrošača on orders placed with an obligation to pay; for Montenegro and North Macedonia, the corresponding provisions of the respective national consumer protection law).

Time of conclusion of the contract: The contract is concluded as soon as the payment service provider has authorised and confirmed your payment. The provider then confirms the contract by sending the order and contract confirmation by e-mail; this e-mail also constitutes the contract confirmation on a durable medium (Section 312f BGB), including – where given – confirmation of your consent to immediate performance and your acknowledgement of the consequences for the right of withdrawal, and it confirms receipt of your order within the meaning of the rules on electronic commerce (in Serbia: Zakon o elektronskoj trgovini). The activation code is not sent together with this confirmation e-mail but always in a separate, subsequent e-mail – only after the contract confirmation has been made available to you in this way (if, as a consumer in the EU, you have not consented to immediate performance, the activation code is dispatched only after expiry of the withdrawal period, see Section 5).

Contract language and contract text: The contract languages are German, Serbian (Latin script) and English; the version in which you completed the purchase applies to you. The contract text (these terms in the version in force at the time of purchase) is sent to you with the confirmation e-mail and is additionally available at any time on mika-autism.com and mika-autizam.rs.

Access: Access to Mika+ is unlimited in time and tied to the app on the device on which the code was entered. No user account is required. If you change devices, lose your device or reinstall the app, an informal e-mail to the provider is sufficient; a new activation code will be issued to you free of charge, or access will be re-activated for your device.

5. Right of Withdrawal (14 Days)

When purchasing Mika+ you have a 14-day right of withdrawal or cancellation. The details depend on your country of residence:

For consumers in the EU (Germany, Austria, Croatia): You have the statutory 14-day right of withdrawal (Sections 312g, 355 BGB; in Austria, Sections 11 et seq. FAGG; in Croatia, the EU-harmonised provisions of the Zakon o zaštiti potrošača). The full withdrawal instructions below apply, including the expiry rule described there: the right of withdrawal expires early upon commencement of performance of the contract – i.e. upon dispatch of the activation code – if you have previously given your express consent and confirmed your awareness of the loss of the right of withdrawal, and the contract confirmation has been made available to you before the dispatch of the activation code. You give this consent and confirmation via the checkbox described in Section 4 during the ordering process.

For buyers in Serbia, Bosnia and Herzegovina, Montenegro and North Macedonia: You have the 14-day right of cancellation for distance contracts (in Serbia: pravo na odustanak od ugovora under the Zakon o zaštiti potrošača, “Sl. glasnik RS” br. 88/2021; in Montenegro and North Macedonia under the respective national consumer protection law). The period runs from the day of conclusion of the contract (Section 4); the information in the withdrawal instructions below on exercising the right and on the consequences of reimbursement applies to you mutatis mutandis, unless the more favourable expiry rule described below provides otherwise. For Bosnia and Herzegovina: If the consumer protection law applicable in Bosnia and Herzegovina at state or entity level provides for a longer cancellation period for your contract (to date, 15 days) or for a continuing right of cancellation, the rule more favourable to you applies. In deviation from the EU rule, a more customer-friendly expiry rule applies to you: your right of cancellation expires only at the moment you redeem the activation code in the app. As long as you have not redeemed the code, you may cancel at any time within the period. Mandatory rights under your national consumer protection law remain unaffected and prevail insofar as they are more favourable to you.

In Switzerland: The Swiss Code of Obligations does not provide a statutory right of withdrawal for online purchases (Art. 40a et seq. CO cover only doorstep transactions and contracts concluded by telephone). However, the provider voluntarily grants you a contractual right of withdrawal of 14 days from conclusion of the contract. The customer-friendly expiry rule applies here as well: the voluntary right of withdrawal expires early as soon as you redeem the activation code in the app; until then, it remains in force for the full 14 days. An informal e-mail to info@mika-autism.com is sufficient.

If consumers in the EU do not give their consent to immediate performance during the ordering process, the activation code is dispatched only after the 14-day withdrawal period has expired; the right of withdrawal then remains fully in force until then.

Buyers in Serbia, Bosnia and Herzegovina, Montenegro and North Macedonia (where it is known under the corresponding name in the respective national language) and in Switzerland may also use this form for their cancellation or withdrawal declaration; it is not obligatory – an informal e-mail stating the purchase date, the e-mail address used for the purchase and your name is sufficient. You will promptly receive an acknowledgement of receipt by e-mail.

6. Refunds

In the event of an effective withdrawal or cancellation (Section 5) or a justified termination of the contract due to defects (Section 7), the provider will refund the purchase price paid in full, without undue delay and at the latest within 14 days of receipt of your declaration. The refund is made via the same payment channel you used for the purchase (reversal via Stripe or PayPal), in the currency charged at the time of purchase, unless expressly agreed otherwise. You incur no costs as a result of the refund.

The same refund rule applies if a purchase cannot be activated for a reason attributable to the provider (e.g. the code does not work even after a replacement has been supplied) and you therefore withdraw from the contract. Statutory refund claims under the law of your country of residence remain unaffected.

Once the refund takes effect, the associated activation code is deactivated; further access to the Mika+ content is then no longer permitted. The free sections of the app naturally remain fully usable.

7. Warranty & Liability

Warranty for Digital Content

For consumers in the EU (Germany, Austria, Croatia): The statutory warranty rights for digital content under Directive (EU) 2019/770, as transposed into the respective national law, apply (in Germany, Sections 327 et seq. BGB; in Austria, the Verbrauchergewährleistungsgesetz; in Croatia, the EU-harmonised provisions). If the content is defective, you are entitled in particular to subsequent performance (restoration of conformity with the contract) and, if that fails, to a price reduction or termination of the contract with a refund. As access is granted for an unlimited period, the provider will, throughout the entire supply period, provide the updates necessary to keep the content in conformity with the contract, and will inform you about these updates (Section 327f BGB).

For buyers in Serbia, Bosnia and Herzegovina, Montenegro and North Macedonia: The provider warrants that Mika+ conforms to the description in Section 2 and functions in the current version of the “Mika Wegweiser” / “Mika Vodič” app. In the event of lack of conformity, you have the statutory rights to restoration of conformity (repair/replacement), price reduction or termination of the contract under the consumer protection law of your country of residence. For buyers in Serbia, the rules on saobraznost (conformity) and reklamacija (complaints) under the Zakon o zaštiti potrošača apply in particular: please address complaints to info@mika-autizam.rs; the provider will confirm receipt and respond within 8 days with a proposed solution. Complaints from Bosnia and Herzegovina, Montenegro and North Macedonia will likewise be answered within 8 days.

In Switzerland: The statutory warranty rights of the Code of Obligations apply (Art. 197 et seq. CO); warranty claims become time-barred two years after supply of the content (Art. 210 CO). If the activation code does not work or the content is defective, the provider will first supply a new code free of charge or remedy the defect; if this does not succeed within a reasonable period, you may reduce the purchase price or withdraw from the contract and receive your money back.

In all cases: mandatory warranty rights of your country of residence remain unaffected and prevail insofar as they are more favourable to you. Your statutory rights are not curtailed by these terms.

Liability

The provider is liable without limitation in cases of intent and gross negligence, culpable injury to life, body or health, fraudulent concealment, and under mandatory statutory provisions (in particular product liability law).

In cases of ordinary (slight) negligence, the provider is liable only for the breach of essential contractual obligations, i.e. obligations whose fulfilment is a prerequisite for the proper performance of the contract in the first place and on whose observance you may regularly rely; in such cases, liability is limited to the foreseeable damage typical of this type of contract at the time of its conclusion. Liability for ordinary negligence is otherwise excluded. These limitations apply only to the extent permissible under the mandatory law of your country of residence – for Austria in particular within the framework of the KSchG, for Croatia within the framework of the Zakon o zaštiti potrošača and the law of obligations, for Serbia, Bosnia and Herzegovina, Montenegro and North Macedonia within the framework of the respective mandatory consumer law, and for Switzerland within the framework of Art. 100(1) CO (liability for unlawful intent and gross negligence cannot be excluded). Mandatory consumer-protecting liability rules always remain unaffected.

Note on content: Mika+ conveys orientation and experience-based knowledge (Section 2). Please always make decisions in medical, therapeutic, psychological or legal matters together with qualified professionals. The provider accepts no liability for decisions made solely on the basis of the content without consulting such professionals, nor – in cases of merely slight negligence – for disruptions outside its control (e.g. failures of your device, internet access or third-party services); the liability rules set out above remain unaffected.

8. Applicable Law & Consumer Dispute Resolution

Applicable Law and Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers: This choice of law does not deprive you of the protection afforded by the mandatory consumer protection provisions of the state in which you have your habitual residence (Art. 6(2) of the Rome I Regulation, or the corresponding conflict-of-laws rules of your country of residence – such as those of Serbian, Bosnian-Herzegovinian, Montenegrin or North Macedonian law). Those provisions remain fully applicable.

In Switzerland: For buyers habitually resident in Switzerland who purchase Mika+ for private purposes, Swiss law applies, in particular the Code of Obligations; a choice of law is excluded for such consumer contracts (Art. 120(2) PILA/IPRG). You may bring claims arising from this contract before the court of your place of residence in Switzerland (Lugano Convention); this right cannot be taken away from you in advance.

Jurisdiction otherwise: The statutory rules on jurisdiction apply. As a consumer, you may also assert claims before the courts of your state of residence in accordance with your national law; no exclusive place of jurisdiction is agreed.

Consumer Conciliation and Dispute Resolution

Germany: The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer conciliation body within the meaning of the German Consumer Dispute Resolution Act (VSBG) (Section 36 VSBG; as a micro-enterprise with fewer than eleven employees, there is in any event no statutory obligation to participate – we nevertheless provide this information voluntarily and transparently).

Austria: Consumers may turn to the state-recognised consumer conciliation bodies, in particular the Schlichtung für Verbrauchergeschäfte (Vienna). The provider does not participate in such proceedings on a mandatory basis but will consider voluntary participation on a case-by-case basis.

Croatia: Consumers may make use of the bodies for alternative dispute resolution notified under the Zakon o zaštiti potrošača, such as the conciliation centres at the Croatian Chamber of Economy (Hrvatska gospodarska komora).

Serbia: Under the Zakon o zaštiti potrošača, consumers have the right to out-of-court resolution of consumer disputes (vansudsko rešavanje potrošačkih sporova) before the registered dispute resolution bodies; the list is published by the competent Serbian Ministry of Trade (Ministarstvo unutrašnje i spoljne trgovine). The provider participates in these proceedings; the prerequisite is that you have first lodged a complaint (reklamacija) with the provider (Section 7).

Bosnia and Herzegovina, Montenegro, North Macedonia: The complaint and conciliation channels provided under the respective national consumer protection law are open to you (in particular the competent consumer protection organisations, ombudsman offices and market surveillance authorities). The provider is willing to participate in recognised out-of-court dispute resolution proceedings opened there.

Switzerland: There is no statutory consumer conciliation procedure for contracts of this kind; please address complaints directly to the provider by e-mail.

The former EU platform for online dispute resolution (ODR platform) was discontinued in July 2025 and is no longer available. Irrespective of any formal proceedings: for any problem, an e-mail to info@mika-autism.com or info@mika-autizam.rs is sufficient – our first aim is always a direct, unbureaucratic solution.

9. Data Protection

Information about which personal data are processed when purchasing Mika+ and when using the app can be found in our Privacy Policy (on mika-autism.com) and in the Politika privatnosti (on mika-autizam.rs). In brief:

• Payment processing is handled entirely by Stripe or PayPal. These payment service providers process your payment data as independent data controllers or processors in accordance with their own privacy policies.
• The provider itself stores no complete payment data (no card or account numbers); it receives from the payment service provider only the information necessary for delivering the activation code and processing the purchase (in particular your e-mail address and confirmation of receipt of payment).
• The “Mika Wegweiser” / “Mika Vodič” app works without a user account; the activation code is used locally on your device.

The requirements of the General Data Protection Regulation (GDPR) apply, as do – depending on your country of residence – the supplementary national data protection laws: for persons in Switzerland, the revised Swiss Data Protection Act (revFADP/revDSG); for persons in Serbia, the Zakon o zaštiti podataka o ličnosti (ZZPL); for Bosnia and Herzegovina, Montenegro and North Macedonia, the data protection laws applicable there, where relevant. Your rights as a data subject and the contact channels for data protection enquiries are described in the Privacy Policy / Politika privatnosti; for information requests, please contact info@mika-autism.com or info@mika-autizam.rs.

Last updated: July 2026.